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faq

faq

Do you offer samples?
Most items sold on this website are sold singularly. So feel free to order single items where applicable. All invitation designs are available for purchase as a sample pack. When looking at an invitation that interest you, click on the sample button. This will bring up a pop up window, there you will find the price and be able to order your sample. These samples are made with generic sample wording, Budget Wedding Stationery recommends that you buy a sample so that you can see the design, layout, size and feel of the invitation.
DIY pre-cut cards are sold at a minimum of 10, but to assist you in the design process we have made available Felt Cream & Felt White in all the designs to be purchased as a singular sample item.

What happens when a personalized order is completed?
Once your order has been finished an email notification will be sent confirming that your order has been completed and dispatched.

Do you produce a catalogue?
Budget Wedding Stationery's philosophy on our business is to provide the highest quality service at the best prices available. Our catalogue is extensive, but can only be viewed online, it is regularly updated with the latest products and fantastic sales on different items.  You can subscribe to our newsletter which will ensure that you are kept up to date on the latest products, special offers and sales. By having an extensive online catalogue we are able to pass on those savings to the most important people, our customers!

Can I change a layout before it is printed?
Yes. You can change a layout at any time before we actually go to print. If printing has begun or has been completed, re-printing charges will apply.  As part of the proofing process, each customer is given 1 proof and 2 amendment proofs at no extra charge. If you find that you need to make changes after the initial 3 proofs provided, extra charges will apply.

Do you have a showroom?
Not at this time

Can I order if I don't have a credit card?
Budget Wedding Stationery has made it easy for every person to order, whether you have a credit card or not. You can choose from a range of payment options, direct deposit, cheque, money order or you can also place your order online and call the store with your credit card details. You may call our store during normal business hours: Ph 1300 305 984. 

Protecting your information is our priority. When you place an order with us, we use a secure server with Secure Sockets Layer (SSL) software to protect the security of your online order. SSL technology, a powerful protection and security tool, encrypts information transmitted between your computer and the server before it is sent to us. SSL is the standard for leading e-commerce Web sites such as Amazon.com and eBay.com.au
It is also important to protect yourself from unauthorized use of your personal information. If you share your computer or use a public terminal, be sure to log off or shut down when you've finished shopping.

I have placed my order for printed stationery, what happens now?
Once your order has been placed and personalization details provided, a design consultant will email your first proof within 1-3 business days. Guest list do not need to be sent through to Onepost until final sign off, so feel free to work on those while the design of your stationery is being worked on.

How long does my order take to be dispatched?
Most orders that are DIY products and are in stock will leave our store within 1-3 working days. Items that are out of stock can take up to 7 days.  If you have ordered something that is out of stock with our suppliers an email will be sent to you and a time frame of when that product shipment will be in.  We will check that this is suitable for you. Please allow time for Australia Post to deliver. Please find below examples of possible scenarios for time frames
  • A small order that is in stock can leave our store the same or next business day.
  • Medium sized orders with some items out of stock, can take up to 7 days to dispatch.
  • If you have ordered a lot of single items of different products, this can take up to 7 days to dispatch. Single items of stock can take some time to collate and package.
  • All orders medium & large and in stock will leave our store within 1-3 business days.

I have found a design on the web site that I love, but the colours don’t suit my wedding. Can I change the colours?
Yes, if you have found a design that you love on this web site please email us with the name of the design and either the stock colours that you have seen or for advice on which stocks to use in your preferred colour theme. We are happy to help, we will also advise you if there are any price changes incurred by using different stocks.

What sizes are the paper and card stock?
Our papers and cardstock all A4 (297 x 210mm) unless otherwise specified.

Do you seal the invitation envelopes?
No, we do not seal invitation (or other stationery) envelopes. Your order will arrive ready for you to pop into the envelope provided. This way you are able to check all stationery received, you may also wish to insert extra information cards such as wishing well cards, gift registry cards and accommodation cards.

Can I purchase goods that I can’t find on your website?
If you can’t find what you are looking for on this web site, feel free to contact us with the details of what you are after and a consultant will promptly inform you if we are able to help.

Are there extra costs that I am not aware of ?
Once you have arrived at checkout that is the final price. There are no hidden costs. All you pay for is the items that you have ordered and shipping costs.

Do you ship to all destinations?
Budget Wedding Stationery ships to just about anywhere in the world, although due to an increase in credit card fraud there are a small number countries that we do not ship to.  Upon Onepost receiving an order that we cannot accept an email will be promptly sent explaining why.

Why do you sell some products in packs and others as single items?
Most products found on this web site are sold as single items, however we are unable to break packs on some stocked items. 

Do you have minimum orders?
Most DIY products on this site you will find are sold as single items, some products have a minimum order of 10 which is clearly displayed on those items.
Budget Wedding Stationery pre-cut DIY invitation stationery sets or printed, cut & assembled designs do have a minimum order of 10. If you would like Budget Wedding Stationery to produce an invitation from your ideas and concept a minimum order of 25 is required.

Can I add extra products to my order?
You can add extra products to your order. You will need to place a new order for additional products and if you wish for everything to be shipped together you will need to email through connecting order numbers. Any additional freight charged will be promptly reimbursed to your credit card.

Do you have instructions for making invitations?
If you choose a DIY stationery set or a printed & cut design, an instruction sheet on how to assemble your stationery will be provided.

When placing my order for printed stationery, do I have to order everything at the same time?
You are under no obligation to order all items at once, although if you have a limited time frame in which you require products or services we would advise that you order everything that you need at the same time. This will speed the process up for you.

 

 

29/04/2014
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